Certificate Generation

Complaints

WHAT IF A CUSTOMER HAS A COMPLAINT?

Resolving customer complaints is important to Canadian Premier and to its administrator, Premium Services Group (PSG) and is vital to providing exceptional customer service. In all cases where a complaint is directed to PSG, complainants will be treated fairly, sensitively and respectfully. Complaints will be reviewed confidentially and in a timely manner. It is our belief that reporting a complaint should not be difficult, thus we endeavor to resolve complaints at the first point of contact. If a complaint or concern cannot be resolved by the initial PSG representative, the process below will be followed:

  1. 1. The complaint will be reviewed by a more senior staff member such as a manager or senior personnel.


  2. 2. If the complaint remains unresolved, the complaint will be further escalated to the appropriate senior management representative where it will be reviewed.

If the complaint cannot be, or has not been, satisfactorily resolved the complaint will be further escalated to the Ombudsperson at the Insurer. Canadian Premier Life Insurance Company (including its administrator, Premium Services Group) is committed to the fair treatment of customers. If you have any concerns with our services or products, please contact PSG per below.


CONTACT US
Administrator:
Premium Services Group (PSG)
1100-140 Fullarton St
London, ON , N6A 5P2
1-855-755-2430


Insurer:
Canadian Premier Life Insurance Company
A Securian Financial Company
25 Sheppard Avenue West, Suite 1400
Toronto, ON M2N 6S6


Securian Complaint Policy